At FITUPX, customer satisfaction is our top priority. We ensure that all products sold are 100% genuine and authentic. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, leaked, or defective
• The product received is incorrect (different from what was ordered)
• The product is expired at the time of delivery

📌 Important:

• The return request must be raised within 48 hours of delivery
• The product must be unused, unopened, and in its original packaging with invoice

2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or refunds for:

• Opened or used supplements
• Products with tampered seals
• Products ordered by mistake by the customer
• Discounted or clearance sale items

3. Return Process

To initiate a return:

1. Contact us on WhatsApp: +91 95300 48637
2. Share your order ID, issue details, and clear images/video of the product
3. Our team will verify the request within 2–3 business days

If approved, return instructions will be shared with you.

4. Refund Policy

• Once the returned product is received and inspected, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping charges (if any) are non-refundable, unless the error is from our side

5. Replacement Policy

• In eligible cases, customers can opt for a replacement instead of a refund
• Replacement will be dispatched after verification and product availability

6. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once the order is shipped, cancellation requests will not be accepted

7. Contact Us

For any questions regarding returns or refunds, feel free to contact us:

📍 FITUPX
Shop No. 6, 101/73, Sector 10,
Kumbha Marg, Pratap Nagar, Jaipur

📞 WhatsApp: +91 95300 48637
🌐 Website: www.fitupx.in